Question 1

WHAT IS AMORETTO JEWELRY MADE OF?

Accepted Answer

Our jewelry pieces are made from precious metals, as we believe in using the highest quality materials – Natural Diamonds, South Sea Pearls and other Natural Gemstones, 18k Solid Gold and 14k Solid Gold. We also offer Freshwater Pearls upon client's request.

Question 2

HOW WILL I KNOW IF THE JEWELRY I’M BUYING IS REAL?

Accepted Answer

There are many ways to test authenticity.
 
For Gold - If you want to perform a test at home, we recommend acid testing as the easiest and most reliable method. You will need a gold-testing kit to get the acid you need. Testing kits include various bottles of nitric acid for different types of gold.

Question 3

IS 14-KARAT A GOOD CHOICE?

Accepted Answer

Definitely. 14-karat gold is durable and an excellent choice for engagement rings or any other piece of fine jewelry. It is made of gold and durable metals like zinc, nickel, silver and copper along with a rhodium plating. This sturdy blend is resistant to corrosion, rust and tarnish.

Question 4

WHY ARE SOUTH SEA PEARLS EXPENSIVE?

Accepted Answer

A single South Sea pearl takes up to 3-4 years to grow and the "seeding" of its oyster is carried out by an experienced technician. The colour of each pearl is determined by the "mother of pearl" secreted by the oyster, and only nature decides what the final colour hue of each pearl will be.
 
In general, South Sea pearls are expensive because they are cultured for a long time.

Question 5

WHAT IF THE DESIGN/SETTING I WANT IS NOT ON THE WEBSITE?

Accepted Answer

Most of our products are pre-order so you can definetely choose your own setting. If the design you want is not in our website, you may fill out our 
Custom Form
 so we can quote your jewelry piece. You will have three color options: white gold, rose gold and yellow gold. While similar, each color differs in composition. The type of metal alloys used and percentage of each metal indicates what color the gold is.

Question 6

HOW MUCH IS SHIPPING?

Accepted Answer

All domestic ground shipping for orders over PHP 9,995 is free! For order/s below PHP 8,995, we ship our products through LBC with parcel delivery insurance - 250.00 PHP

Question 7

FREE INSURED SHIPPING! HOW DO I GET IT?

Accepted Answer

All domestic ground shipping for orders over PHP 6,995 is free! Promo runs until December 30. For order/s below PHP 8,995, we ship our products through LBC with parcel delivery insurance - 250.00 PHP 
 
Occasionally we offer free shipping worldwide promotion. Join our mailing list to get these deals sent directly to your inbox!

Question 8

WHEN DO YOU SHIP A PRE-ORDER?

Accepted Answer

Most of our orders ship within 2 weeks, unless otherwise noted of a back-order. If we have the piece in stock, it will ship sooner than 2 weeks. If you would like to find out if a piece is in stock, please message us at client@amoretto.com

Question 9

WHEN WILL MY ORDER SHIP AND HOW WILL I BE ABLE TO TRACK IT?

Accepted Answer

An order confirmation will be sent to you by e-mail as soon as your order is received. Once the order has shipped, a shipping confirmation with the tracking number will be sent.
 
In the event that your order includes a pre-order item in addition to other items, the order will be shipped at the later date unless requested to be shipped separately for an additional shipping fee.

Question 10

DO YOU SHIP INTERNATIONALLY? WHAT ABOUT CUSTOMS?

Accepted Answer

We do ship to Japan and New Zealand, by batch. If you are shipping to another country whose borders charge duty to imported merchandise, you will be requested to pay for this import fee by the postal service, which then pays your government. We are too small to cover the cost of these duties, and as it goes to your government and not us, we are unable to refund this amount. To calculate the expected cost, please email us at client@amoretto.com

Question 11

DO YOU OFFER CASH ON DELIVERY (COD) PAYMENT OPTION?

Accepted Answer

Our COD payment option is currently not available, but if you wish to pay for your order only after receive your order, you can opt for Cash on Pickup - FREE. You may pick up your order at California Garden Square, Mandaluyong City. Please bring your valid ID and note this is subject to availability of the product.
 
For products that are made-to-order, we require full payment on the website.
 
To check our list of payment methods, please check 
Shipping.

Question 12

WHAT IF I DON’T SEE MY SIZE?

Accepted Answer

As we are a small business, we are only offering whole sizes for rings at this moment. We will continue to expand our range over time and it is important to us that our customers are happy.
 
If your finger is a half size and you do not see it available, please contact us at client@amoretto.com prior to placing your order so we can determine if your ring can be special ordered.

Question 13

HOW SHOULD I CARE FOR MY GOLD JEWELRY?

Accepted Answer

While gold has a shine and a luster all its own, it’s also a soft metal. This makes it susceptible to dings, scratches, dents, and even breaking. Make sure to take your jewelry off before swimming. With repeated exposure, chlorine will weaken your gold jewelry’s structure and eventually lead to it breaking.
 
If treated right, solid gold jewelry should last for generations.

Question 14

WHAT IF I'D LIKE TO RETURN OR EXCHANGE AN ITEM?

Accepted Answer

Most of our pieces are pre-order so we do not allow refunds. However, in the unfortunate scenario that an error is made on our part, we will fix or replace your item immediately. 
Please note we accept exchanges only for wrong or damaged products. These products or services may have limited quantities and are subject to exchange only according to our Exchange Policy.

Question 15

DO YOU OFFER JEWELRY CARE & REPAIR? CAN I ENTRUST MY JEWELRY WITH YOU?

Accepted Answer

Yes, we are happy to offer Care and Repair for your jewelry products. We have a team of expert jewelers whose life and passion is creating fine jewelry so you can be certain that your precious pieces are in good hands.
 
If you have old jewelry pieces that are damaged and you need a repair, you can fill out our Custom Form so we can quote your jewelry.

Question 16

WHAT IF MY AMORETTO JEWELRY NEEDS TO BE REPAIRED?

Accepted Answer

If your Amoretto jewelry gets damaged within 30 days after we delivered the product, we will fix it for free. You will need to pay for shipping the piece back to us for repair, and it may take 2 - 4 weeks.
 
Please note each case is unique so we cannot guarantee that we can fix all damages, but once we know the details of your repair we can better advise.

Question 17

WHAT ARE YOUR TERMS?

Accepted Answer

Please read our Terms or you may contact us through info@amorettojewelry.com

FREQUENTLY ASKED QUESTIONS